WCM Experience: How to Make a Business Case for a Global Warranty System

TORRANCE, Calif. — Organizers of Warranty Chain Management Conference (WCM) announced today that Mize’s Gary Serbousek will host a presentation at WCM Experience, a free virtual counterpart to the annual live event. WCM is a conference that informs and inspires executives dedicated to the advancement of protection products in a large number and wide variety of industries. Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides. 

A connected global warranty system generates a tangible and immediate ROI by reducing warranty costs, streamlining processes, and improving quality.

“How to Make a Business Case for a Global Warranty System,” a virtual presentation sponsored by Mize, will take place on Thursday, Dec. 3, at 10:00 a.m. (PST). 

Making a business case for a new warranty system is difficult for many organizations despite the need to replace a legacy system or improve customer satisfaction. Outlining the tangible returns is imperative. To help with this, Gary Serbousek, senior product manager with Mize, will lead you through the return on investment (ROI) you can expect from implementing a global warranty system. With decades of experience in successfully implementing warranty software for global manufacturers, Mize has developed industry best practices. During this presentation, you will learn: 

• About case studies from global manufacturers.
• How to identify key areas of payback, including efficiencies in claims automation, quality improvement, supplier recovery, and service contract growth.
• Methods and tools to estimate your ROI.
• Critical success factors in realizing the expected ROI.
• How Cloud technologies, SaaS models, and faster implementations are accelerating the time to value and payback.

Gary Serbousek has over 15 years of experience related to warranty and service software for several different verticals including automotive, heavy equipment, consumer electronics and home. Much of that time has been focused on building software to reduce warranty costs, increase product quality, and have happy customers. As a senior product manager for Mize he is responsible for understanding customer needs and providing direction for adding new innovations to the Mize Smart Blox technology. In addition, Gary has a total of over 30 years’ experience working in the software industry in various roles involved in the coding, marketing and selling of cutting-edge software.  

“A connected global warranty system generates a tangible and immediate ROI by reducing warranty costs, streamlining processes, and improving quality,” said Serbousek.

Whether your company offers warranty financing; actuarial, compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. For more information on the virtual WCM Experience, visit the event’s website. 

To complete your FREE registration, click here.

Read: WCM Experience: Understanding Profit Participation and How It Can Work For Your Company