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Operationally, you want to manage end-to-end warranty lifecycles effectively. By replacing disparate systems with a consolidated global warranty solution, all business units, product lines, and regions become more productive.

As you contemplate optimizing your warranty operational infrastructure and capabilities for internal staff, partners, and customers, adapting to geographical needs is paramount. Concerning ROI, the more commonality you are able to adapt across your product portfolio, the greater the immediate and ongoing benefits. An end-to-end warranty lifecycle management system with a consolidated global source of warranty data can add millions of dollars to company’s bottom line.

The top 5 questions you need answered

  1. What needs to improve? Find the appreciated functional and financial benefits. Decide where efforts should be focused.
  2. How much will you save? Calculate anticipated cost savings throughout the organization over a realistic timeline.
  3. What needs to change? What software and systems do we need to change to achieve the identified objectives? Find the best bang for the buck now and should be scalable for the future.
  4. Who should be involved? Identify the key stakeholders who will benefit the most, and who will approve the system update company wide. You must be able to get their buy-in. This becomes particularly imperative when looking for a global system to be used with many suppliers, distributors, dealers, and customers.
  5. What does success look like? Set the KPIs and measurable success factors useful to maximize the new system’s ongoing benefits once implemented. Identify how you will track improvements that will drive future progress.

Why go Global?

Whether you currently have a global presence or aspire to build one, thinking large-scale for warranty management has immediate, tangible opportunities and challenges.

Opportunities

  • Consolidated global system with flexibility for regional policies, workflows, rules, etc.
  • Faster cycle time to analyze and correct emerging issues
  • Lower the cost of multiple systems and teams

Challenges

  • Multiple warranty apps by region, product division
  • Inconsistencies in data
  • Difficult to analyze data for global product platforms
  • Costly to maintain and integrate

Today, it is feasible to have a single, web-based system as the access point throughout your global organization. Pull all regions and stakeholders into a unified system used as a single source to drive your warranty processes. Integrate the warranty platform into the other line of business systems currently in-use (ERP and CRM in particular). Mize findings indicate that companies who centralize warranty management increase service contract sales by 50% over their previous multi-system environments on average.

To learn more about Global Warranty, download this new ebook from Mize, “Build a Business Case for Global Warranty Management.” It provides a guide for making a business case to implement a global warranty management system. After reading this eBook, you will have learned to identify business benefits, calculate ROI, and get buy-in from all your stakeholders.

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Gary Napotnik

Mize | Chief Marketing Officer