Case Study: PACCAR Automates Connected Dealer-to-OEM Returns Processing with Mize

• Access Now
• Bookmark +

Upon surveying the marketplace for automation options to manage documentation and workflow of product returns, PACCAR selected Mize’s Connect Customer Experience platform, with configured Returns Management software Smart Blox to standardize all returns processes, documenting each step uniformly. Mize CX Connect provided ERP and dealer system integration for a single-source management tool for all stakeholders.

Now PACCAR can create configurable return policies based on Dealer’s SLAs, tracking all service content and any document revisions from desktop and mobile devices.

The centralized platform for processing all returns transactions and viewing all relevant data enables:

• Predictable monthly and quarterly return projections from Dealers, and to PACCAR warehouses reducing backlogs, and
• Reduction of IT systems expenditures and program administration staff engagement.

By Mize Inc.