June 5, 2018
F&I Tip of the Week: Power of the Pause
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
Originally posted on F&I and Showroom