WILKES-BARRE, PA. – GWC Warranty, a best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has appointed Richard Gesler as the company’s new Vice President Of Operations.
In his role, Gesler will oversee all of GWC Warranty’s claims, business processing and customer service operations.
“Rich’s proven track record of leadership, claims management and customer service excellence could not be a more perfect fit for GWC Warranty,” said GWC Warranty CEO & President Rob Glander. “The areas of the business Rich will oversee touch our dealer, agent and lender partners as well as their customers on a daily basis. We’re confident that he will continue to enhance our top-tier claims team and elevate the best-in-class customer service we commit to deliver in every interaction.”
Gesler, a Long Island University graduate, joins GWC Warranty following more than two decades of claims management experience. Throughout his career he has improved claims performance and customer service at numerous organizations such as Liberty Mutual Insurance Company, Hanover Insurance Group, AutoOne Insurance, Bristol West Insurance and Nationwide Insurance.
With more than 20 years of experience administering used vehicle service contracts (VSC), GWC Warranty has paid more than $400 million in claims to date. Gesler’s arrival is aimed at enhancing this already strong VSC operation with a customer-focused approach to claims administration and customer service.