This program recognizes the importance of the customer experience. - Image provided by Prime Auto

This program recognizes the importance of the customer experience.

Image provided by Prime Auto

WESTWOOD, Mass. – Prime Automotive Group announced that 17 of their dealerships were recipients of the J.D. Power 2020 Dealer of Excellence Program. This Program recognizes the importance of the customer experience. J.D. Power conducts in-person visits at dealerships to verify best practices firsthand. 

We are extremely proud of these numerous honors which emphasize the customer service that is at the core of our mission.

13 Prime dealerships have previously achieved this honor. Four are new this year including Mercedes Benz of Westwood, Massachusetts; Prime Ford of Auburn, Massachusetts, South Shore BMW/Mini of Rockland, Massachusetts and Mercedes Benz of Manchester, New Hampshire. 

“We are extremely proud of these numerous honors which emphasize the customer service that is at the core of our mission,” said Todd Skelton, CEO of Prime Automotive Group. “We also want to thank our associates at all levels at each of these stores who went above and beyond to help achieve this honor.” 

Of the 17 dealerships recognized, New Hampshire, New Jersey and New York each have one, five are in Maine, and the remaining nine are in Massachusetts. 

Read: Voting Underway for 2020 Dealers’ Choice Awards

Originally posted on Auto Dealer Today

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