LAS VEGAS – Organizers of Warranty Chain Management Conference (WCM) announced that Q Training Solutions' John Quattrucci will guide attendees through a two hour training seminar designed to take their warranty operations to the next level. Taking place at Caesars Palace, May 15–18, WCM is an annual conference that informs and inspires executives dedicated to the advancement of warranties and service contracts in a wide variety of industries.
Effective training can improve customer service, reduce returns, reduce associate turnover, create a favorable first impression of your company and set new hire expectations. The goal of any training should be to improve associate performance by building their confidence – the end result being better customer service.
"Get ready for something completely different," said Quattrucci. "My presentation's goal at this year’s conference is to reinforce that Service Contract training is most effective when it’s interactive, informative, and entertaining. Using this methodology has produced results that improved incremental profit and long-term success for many of my clients. I am thrilled to be able to bring that expertise to this year’s Warranty Chain Management event."
Over his 30-year career Quattrucci has specialized in training for retail, manufacturers, and call centers. If your current training isn’t producing expected results, or maybe you want a different perspective on selling skills, service contracts, leadership development or product training, this seminar is for you.
Whether your company offers warranties; compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. New sessions are being added to the agenda daily, so stay tuned to the event's website for regular updates.
The event's Early-Bird rate of $1,195 will remain in effect until April 14. Attendees may reserve their room at the event's discounted rate of $209/night which will remain in effect until April 29.