LAS VEGAS – Organizers of Warranty Chain Management Conference (WCM) announced that Mario Franzone, Transformation Leader of Client Advocacy and Assurance for IBM Systems will present "Preventing Fraud in the Warranty Process" at the 2022 event. Taking place at Caesars Palace, May 15–18, WCM is an annual conference that informs and inspires executives dedicated to the advancement of warranties and service contracts in a wide variety of industries.
As warranty chains have become more self-service oriented and complex, it makes them more vulnerable to fraud and/or unentitled usage. The Systems Group at IBM implemented a process and set of tools to help prevent fraud in its warranty chain when parts are dispatched directly to customer sites for customers that have “self-service” support options.
This session will explore what was implemented and how. A big part of our approach was to make the process seamless and invisible to the customer, and require minimal effort on the part of IBM support people involved in the process. This talk will focus on how we did that. In addition, we will cover some of the benefits seen and lessons learned. If you are concerned about fraud in the warranty chain and are interested in approaches to preventing it, this presentation will give a good overview of one approach.
Mario Franzone has 39 years of industry experience with IBM and Texas Instruments as a senior manager in the Supply Chain and Warranty Chain departments. His areas of expertise include: Supply Chain, Manufacturing Engineer, Procurement Engineer, Quality Engineering, Warranty Operations.
Whether your company offers warranties; compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. New sessions are being added to the agenda daily, so stay tuned to the event's website for regular updates.
The event's Early-Bird rate of $1,195 will remain in effect until April 14. Attendees may reserve their room at the event's discounted rate of $209/night which will remain in effect until April 29.