The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.
The TCPA has been around for more than 25 years but remains one of the most litigated consumer protection statutes. By having proper compliance in place, your dealership can enjoy the benefits of contacting consumers with peace of mind.
As car shoppers enter their personal information in web forms in search of the best offer, it’s important for dealers to have clear guidelines on data they collect.
Whether businesses interact in person or virtually, they must do so in a safe and secure manner to retain customer trust and comply with applicable law.
The multi-point program includes real-time call and repair order monitoring and auditing, in-depth training, proprietary claims system lockdown protocol, and cutting-edge virtual claims inspections.