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J.D. Power

J.D. Power Collaborates with Notarize to Enable Fully Digital Purchase Experience

Remote online notarization to streamline touchless purchase of vehicles and more.

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17 Prime Dealerships Honored in J.D. Power Excellence Program

This program recognizes the importance of the customer experience.

Dealer Policy Teams with J.D. Power to Deliver Personalized Auto Insurance Quotes to Car Buyers

DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.

Recapturing Lease Customers Will Be Critical as Auto Dealers and Lenders Navigate Downturn

Customer retention takes spotlight as 1.8 million auto leases mature between March and July.

J.D. Power 2020 Customer Service Index Study

Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.

Annual Retail Sales Expected to Fall to 13.48 Million

January to see modest declines despite record incentives.

Manufacturers Look to Evolve Auto Shopping Experience with Enhanced Digital Features

In the J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter, Land Rover and Mitubishi ranked highest in respective segments.

November Sales Report Pushes 2019 Total Closer to 17M

All but a few Asian and highline factories reported double-digit gains in U.S. sales last month, priming the industry for a big December and a fifth straight 17 million-unit year.

Report: Spike in Wholesale Volume Hurts Pre-Owned Values

Prices for used vehicles declined 4.2% in the first 10 months of 2019 while volume increased 5.2%, J.D. Power analysts say, a trend that has begun to affect the commercial market.

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Ford Credit Tops All Finance Sources in Customer Satisfaction

Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.