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Case Study: PACCAR Automates Connected Dealer-to-OEM Returns Processing with Mize

Case Study: PACCAR Automates Connected Dealer-to-OEM Returns Processing with Mize

Upon surveying the marketplace for automation options to manage documentation and workflow of product returns, PACCAR selected Mize’s Connect Customer Experience platform, with configured Returns Management software Smart Blox to standardize all returns processes, documenting each step uniformly. Mize CX Connect provided ERP and dealer system integration for a single-source management tool for all stakeholders.