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Customers want F&I managers who are involved and interested and can provide valuable insight, not ones who deliver a one-sided sales pitch and don't pay attention to the customer's individual needs.
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The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.
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