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Case Study: PACCAR Automates Connected Dealer-to-OEM Returns Processing with Mize

Case Study: PACCAR Automates Connected Dealer-to-OEM Returns Processing with Mize

Upon surveying the marketplace for automation options to manage documentation and workflow of product returns, PACCAR selected Mize’s Connect Customer Experience platform, with configured Returns Management software Smart Blox to standardize all returns processes, documenting each step uniformly. Mize CX Connect provided ERP and dealer system integration for a single-source management tool for all stakeholders.

Top News of 2019

Top News of 2019

For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.