LAS VEGAS – Organizers of Warranty Chain Management Summit (WCM) announced the first of four Pre-Conference Workshops available to attendees at the 2021 event, "Benchmarking and Best Practices to Optimize Warranty Management." WCM 2021 will take place Aug. 29 – Sept. 1 at the Bellagio Las Vegas.
The global marketplace is rapidly changing towards customer-centricity and businesses must evolve to differentiate their service experience and thrive in a global ecosystem. Post-sale services, including warranty management, have always been a critical interaction point with customers. These interactions have primarily been perceived as a cost center by many manufacturers.
In this workshop, you will be able to benchmark with other global manufacturers and identify the best practices to help your organization shift your warranty management business towards a customer-focused, cost-reducing model while optimizing your internal processes to better adapt to the ever-demanding, ever-evolving customer and service landscape.
Mike Roberts, president of MRI Insights and Mike Stroffolino, solution engineer manager for Mize, bring decades of experience in implementing warranty management solutions, and they will guide the workshop to help you optimize your warranty management and maximize your service profitability.
What you can expect:
- Build your own gap analysis and business case model with a benchmarking workbook to put your warranty group on the path to warranty management optimization.
- Participate in a detailed discussion and review of successful real-world warranty process transformation examples.
- Review the warranty maturity model and learn how to better apply it in your organization to reduce warranty costs, improve product quality, and generate high-margin revenues from service contracts.
Mike Roberts worked for Ford Motor Company for over 33 years and was involved in many different facets of warranty within Ford, including analytics, dealer measurement and reporting, dealership warranty management, counseling, and auditing. He was Ford’s Global Warranty Strategy Manager and the business lead supporting Ford’s initiative to modernize, globalize, and standardize their warranty transactional systems and processes – Ford’s ONE Warranty Solution (OWS) is the benchmark for all other OEMs. Also, Mike is a member of the Automotive Industry Actions Group (AIAG), an instructor for AIAG (CQI-14 Warranty Management and Warranty 101) and does frequent warranty benchmarking within the industry.
Mike Stroffolino is a solution engineer manager at Mize. He has 20+ years’ experience in the warranty industry with SnapOn, 4CS, PTC, ConfigIT and Mize working on engagements with leading manufactures such as Qoros Automotive, AGCO, Husqvarna, Airbus, Yamaha Motor Company, JCB and CNH.
The WCM 2021 room block is available for reservations on the event website. Early-bird rates of $139 (plus tax) will remain in effect until Aug. 6 or until the block is full.
To inquire about sponsorship and exhibition opportunities, contact David Gesualdo via email or call 727-947-4027.