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F&I: The Holy Grail of Digital Retailing

Digital retailing is quickly becoming a hot topic of every automotive conference, trade journal, and website. While digital retailing can mean different things to different companies, generally it is about the consumer engaging in an online experience in order to put a complete deal together and transact seamlessly at the dealership or, ultimately, wherever the consumer wants.


Beyond the Full Product Suite

Interest among dealers in F&I production and profitability is elevated as profit margins remain compressed, new-vehicle sales show signs of plateauing, and dealers seek to maximize opportunities for service-department revenue.


Requiem for a Guidance

In order to make any sense of what’s going on at the CFPB, we need to start at the beginning — in this case, the 2008 financial crisis and its aftermath.