By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response plan will help you manage the challenges you and the dealership will face.
As our economy reopens, there’s never been a better time to embrace the technology that can give customers the experience they have become dependent on — and fond of — to take business to a new level.
By utilizing social listening, you create the opportunity to improve the value of the customer experience in every area of the dealership.
On June 29, the United States Supreme Court ruled that the structure of the Consumer Financial Protection Bureau was unconstitutional. A compliance expert shares why this matters, and why it matters to dealers in particular.
The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.
The TCPA has been around for more than 25 years but remains one of the most litigated consumer protection statutes. By having proper compliance in place, your dealership can enjoy the benefits of contacting consumers with peace of mind.
The presidential election cycle will create unique concerns for dealerships dealing with employees who wish to discuss politics at work, especially given our country’s politically and socially charged environment.
As car shoppers enter their personal information in web forms in search of the best offer, it’s important for dealers to have clear guidelines on data they collect.
Leading F&I providers share their thoughts and advice on handling the repercussions of the pandemic, plans to move forward, and how the 2020 election may prolong this year of uncertainty.
Mackie Hughes is the recently appointed president of MagniShield Protective Coatings, an advanced line of professionally installed, premium automotive appearance protection products. Hughes met with P&A to share the road he took towards a rewarding career in automotive and what it’s like staying ahead of the game in 2020.