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Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
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Voting for the 2020 Dealers' Choice Awards will close at midnight on Friday, Aug. 14.
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Employing these strategies will help dealers maximize every opportunity as we head into a fall season that’s looking to be as unpredictable and unprecedented as what we’ve experienced so far in 2020.
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Creator Lindsay Automotive realizes $800 increase in PVR profit and up to 28% increase in protection product sales using ZipDeal’s personalized customer-driven delivery process.
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Industry-first AutoCare introduces automated, mortgage-style loan modifications for auto loans.
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Manheim and vAuto continue to create new connections across their digital platforms, helping dealers reduce depreciation risk and drive greater inventory profitability.
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Black Book recently published an update to their COVID-19 Market Updates, which includes these highlights from the last week: wholesale prices, retail listing prices, overall wholesale prices, seasonally adjusted retention index, wholesale volume, and used retail listing volume.
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The program enables the Fuel Capital Group to provide a complete, branded protection product solution to dealers under the Fuel Capital Protect name.
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This program recognizes the importance of the customer experience.
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Automotive industry executive with proven track record to lead continued growth of Market Scan’s application programming interface solutions.
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