Our Authors

Terry O’Loughlin is director of compliance for Reynolds and Reynolds and is admitted to the Pennsylvania and Florida bars.  

Tim Roncevich is the co-founder SSAE 16 Professionals, a CPA firm specializing in SSAE 16 audits and other IT compliance reports. Roncevich is a Certified Information Systems Auditor (CISA). Roncevich is responsible for spearheading the SSAE 16 and SOC 2 methodology for the firm. Roncevich has performed over 200 SSAE 16 or SOC 2 audits throughout his career. Other areas of his expertise include operating system, database, and application control structures; IT security; protection of physical assets including critical servers; development and testing of IT general controls and change management processes.

Timothy J. Meenan is a former insurance regulator and is managing shareholder of Meenan PA, Tallahassee, Florida and serves as general counsel of the Service Contract Industry Council, the Motor Vehicle Ancillary Product Association, and the Guaranteed Asset Protection Alliance. Meenan represents companies with regulatory compliance throughout the United States, and may be reached at Tim@meenanlawfirm.com, or (850) 425-4000.

Tom Hopkins is world renowned for teaching practical, how-to selling strategies. His training increases competence and builds confidence when it comes to qualifying, presenting and closing sales. www.tomhopkins.com Or, Click Here to download a free e-book titled, “6 Practical Tips for Making More Automotive Sales.”

As president and chief operating officer of Resource Automotive, a unit of The Warranty Group, Inc., Tom Murray is responsible for all North American automotive operations.

Toni McQuilken is the managing editor for AE Magazine and P&A Magazine. She has a decade of editorial experience in the trade publishing world, across several industries, including print and graphics, as well as hospitality and technology. To contact her, e-mail tmcquilken@mgigmedia.com.

Trinidad Linares has been working in the automotive industry since 1994.  He has worked with the U.S. Army, Ford dealers, has taught at UTI, and now operates as an automotive inspector and consultant.  His goals are to help the automotive industry communicate more effectively and help find new avenues for effective automotive training.

Trish Myers is a Senior Financial Analyst for EFG Companies, where she currently leads the implementation and adoption of salesforce.com and assists in making strategic decisions for the company’s future as a member of the Financial Planning and Acquisitions team for EFG. Trish joined EFG in 2012 as a Claims Adjuster in the Call Center and quickly advanced to serving as the Strategic Operations Manager. During her tenure as the Strategic Operations Manager, Trish was part of the management team that achieved the ASE Blue Seal of Excellence, Benchmark Portal Call Center of Excellence, and was awarded the 2015 Bronze Stevie Award for Excellence in Customer Service. Trish has over 10 years of experience in the automotive industry, including Sales, Finance, Service, and Fixed Operations. She also is ASE Certified. Trish completed her MBA in Global Strategic Marketing and Finance at the Hankamer School of Business at Baylor University. She also holds the follow credentials: Certified Quality Manager (CQM/OE), Certified Call Center Manager (CCCM), and Certified Call Quality Assurance (CCQA) and Mark of Excellence Recipient by General Motors. She is also a member of the American Society of Quality.

Walter Macias is an independent mechanical inspector in the San Antonio, Texas area. He has 36 years of experience in the automotive industry. He has experience as a business owner, machinist, service manager, and service advisor.