SANTA MONICA, Calif. — Edmunds announced the 2018 Five Star Dealer Awards, recognizing 363 car dealers nationwide for their outstanding customer satisfaction ratings. Edmunds also honored 25 dealers with the prestigious Edmunds Five Star Premier Dealer designation, which recognizes the dealers with the highest overall satisfaction ratings.
“Car shopping is a daunting task for many, but finding the right dealer shouldn’t be,” said Avi Steinlauf, CEO of Edmunds. “We raised the bar on what it takes to become an Edmunds Five Star dealer in 2018, making it easier for shoppers to find a local dealer that shares our commitment to superior customer service and support.”
To be eligible, dealers must participate in the Edmunds Dealer Partner program and must have earned at least 30 five-star sales reviews on Edmunds over the past two years, up from 20 reviews in 2017. To earn the new Five Star Premier designation, dealers must have earned at least 150 five star reviews over the past two years. Additionally, both Edmunds Five Star and Edmunds Five Star Premier dealers must have maintained at least a 4.5-star average continuously between Jan. 1, 2016, and Dec. 31, 2017, to qualify.
“Earning Edmunds Five Star Premier status is a rare feat — less than 1% of Edmunds’ dealer partners ever reach that milestone. The 25 dealers that achieved this pinnacle in 2018 represent the best-of-the-best in their industry and a willingness to go above and beyond for their customers,” Steinlauf said.
To find the full list of 2018 winners, click here.