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F&I Tip of the Week: Power of the Pause

F&I Tip of the Week: Power of the Pause

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.

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Ziegler: They Said I Was a Crackpot

Ziegler: They Said I Was a Crackpot

Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.

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Ziegler to GMs: Don’t Sell Yourself Short

Ziegler to GMs: Don’t Sell Yourself Short

If you are an executive general manager making $500,000 a year, this video is not for you. If not, listen up, because Jim Ziegler is here to help. In an exclusive to Auto Dealer Today, the Alpha Dawg lists the 20 Things a GM Must Do Every Week to become an executive GM, take your dealership to new heights, and maximize your personal income. Click here to read the story.

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F&I Tip of the Week: Lease-Complementing F&I Protections

F&I Tip of the Week: Lease-Complementing F&I Protections

Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it’s those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.

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Compliance Summit 2016

The ACE Certified Compliance Specialist program review session and test were provided to...

More than 160 dealers, agents, and industry executives took part in the inaugural West Coast Compliance Summit, one of three concurrent events featured at Industry Summit 2016. And more than 80 of them successfully completed the event’s compliance certification component.

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Industry Summit 2016

Industry Summit 2016

The magazine's 2016 conference, held Aug. 29-31 at Paris Las Vegas, featured Compliance Summit and an all-new compliance certification component created by Automotive Compliance Education. Check out our photo gallery from this year's events.

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Dealer Summit 2016 In Pictures

Dealer Summit 2016 In Pictures

With inspiring training sessions, enthusiastic speakers and an esteemed group of attendees, exhibitors and sponsors, Dealer Summit was time well spent! Photos by Eric Tillotson