When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.
If you are an executive general manager making $500,000 a year, this video is not for you. If not, listen up, because Jim Ziegler is here to help. In an exclusive to Auto Dealer Today, the Alpha Dawg lists the 20 Things a GM Must Do Every Week to become an executive GM, take your dealership to new heights, and maximize your personal income. Click here to read the story.