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Santander Settles CFPB Charges for $11.8M

Santander Consumer USA Inc. will pay $11.8 million to settle charges related to the sale of its...

Santander Consumer USA has agreed to pay $9.29 million in restitution and $2.5 million in fines to settle claims leveled by the U.S. Consumer Financial Protection Bureau over the finance source’s GAP and interest-only payments programs.

Article

ACE Develops Product Specialist Certification

We are an industry of business professionals. Salespeople know more about the features and benefits of the vehicles they sell than the average citizen. Sales and F&I managers know how to calculate monthly payments for retail and leases while many consumers would struggle to do so. Agents know the intricacies of complicated F&I products while the public refers to service contracts as extended warranties.

Video

F&I Tip of the Week: Power of the Pause

F&I Tip of the Week: Power of the Pause

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.

Video

Ziegler: They Said I Was a Crackpot

Ziegler: They Said I Was a Crackpot

Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.

Video

Ziegler to GMs: Don’t Sell Yourself Short

Ziegler to GMs: Don’t Sell Yourself Short

If you are an executive general manager making $500,000 a year, this video is not for you. If not, listen up, because Jim Ziegler is here to help. In an exclusive to Auto Dealer Today, the Alpha Dawg lists the 20 Things a GM Must Do Every Week to become an executive GM, take your dealership to new heights, and maximize your personal income. Click here to read the story.

Video

F&I Tip of the Week: Lease-Complementing F&I Protections

F&I Tip of the Week: Lease-Complementing F&I Protections

Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it’s those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.