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Black Book: Weekly Market Updates

The May Retention Index showed another increase and broke yet another record, reaching 159.6...

The May Retention Index showed another increase and broke yet another record, reaching 159.6 points, a 7.1 point (or 4.7%) increase from April (152.4).

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Market Insights from Black Book

Driven by an extreme shortage of rental returns and limited inventory of new vehicles, the price...

Driven by an extreme shortage of rental returns and limited inventory of new vehicles, the price trends of newer used vehicles have been experiencing larger weekly gains.

Article

Hiring, Developing, and Firing Right Matters

It’s a lot more gratifying when you hire the right people, then develop them. And in the...

It’s a lot more gratifying when you hire the right people, then develop them. And in the unfortunate situation where you are ending that relationship, doing it well will let you sleep a lot better at night.

Article

Engage Employees Now!

To our credit, we have proven that we can work remotely, but as employees return to work, you...

To our credit, we have proven that we can work remotely, but as employees return to work, you must ensure your levels of employee engagement remain high as they acclimate to a new reality.

Article

2021 Industry Trends: The State of Automotive F&I

When asked to highlight what 2021 has in store for the automotive industry — and F&I...

When asked to highlight what 2021 has in store for the automotive industry — and F&I specifically — our team of experts left no stone unturned. From automotive trends, to new products and processes in F&I, to the ever-evolving realm of digital retailing, it’s hard to know which element should be at the top of your priority list.