LONG BEACH, Calif. — Dealer solutions provider myKaarma announced the release of SmartAssist, a new artificial intelligence tool. SmartAssist was designed to act as a personal assistant for service advisors, researching and providing answers to customer questions.
SmartAssist also provides information on previous recalls, assists in setting appointments and ensures advisors save time answering questions for the customer. The tool speeds up communication with customers, enables the service advisor to quickly move on to the next customer without missing anything, improves the overall customer experience and service department profitability, all according to the provider.
“Wouldn’t it be great if your service advisors never had to click on 10 links to find a simple answer?” asked myKaarma Charmain and CEO Ujj Nath. “With SmartAssist, they can simply concentrate on taking care of the unique needs of their guests, type less, respond more easily, limit the need to do ‘research’ on each vehicle and instantly know what recalls a customer needs whenever they communicate with you.”
The myKaarma software runs on mobile phones, desktops, and tablet computers. It has two main features: service customer communication and payment. Both of these products unite text, voice, and email into a simple conversation. All dealership’s phone lines for service are bundled into one phone number, ensuring that communication from the service department is easily identifiable to customers, according to the company.
Nath said the addition of SmartAssist makes myKaarma an even more effective tool for auto dealer service departments. “It’s like having a personal assistant research and answer client questions — easy questions, hard questions, and everything in between.”Visit myKaarma at Booth 1047N at the NADA convention in Las Vegas.