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Industryby Roxi Bahar Hewertson MPS, ACCMay 28, 2021

Hiring, Developing, and Firing Right Matters

It’s a lot more gratifying when you hire the right people, then develop them. And in the unfortunate situation where you are ending that relationship, doing it well will let you sleep a lot better at night.

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Industryby Gina DewarMay 28, 2021

Engage Employees Now!

To our credit, we have proven that we can work remotely, but as employees return to work, you must ensure your levels of employee engagement remain high as they acclimate to a new reality.

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Industryby Kate SpataforaMay 27, 2021

2021 Industry Trends: The State of Automotive F&I

When asked to highlight what 2021 has in store for the automotive industry — and F&I specifically — our team of experts left no stone unturned. From automotive trends, to new products and processes in F&I, to the ever-evolving realm of digital retailing, it’s hard to know which element should be at the top of your priority list.

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Industryby Kate SpataforaMay 27, 2021

2021 Industry Trends: Economic and Political Impacts

Our team of executives from the F&I provider and administrator segment offered their predictions on the current state of the economy and where it may be headed; how the new Biden administration will move forward; and what role evolving rules and regulations may play, impacting the industry from OEMs to dealers to providers.

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Complianceby Jeffrey PierceMay 19, 2021

Helpful Guidance For a More Personalized and ADA-Compliant Website

Taking action today to establish a more flexible and accessible website is more than just a nice-to-have. Compliance is an ongoing process and it’s important to ensure that all customers can find what they need on your site.

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Digitalby Rusty WestMay 10, 2021

The Current Setting for Automotive Digital Retail in 2021

2021 offers an extremely promising year with the implementation of new technologies adding to the automotive value chain, and digital automotive retailing is predicted to see an observable lift.

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Showroomby Kyle McEvoyMay 4, 2021

Stop Losing Customers to Third-Party Service Contract Marketers

If more dealers sold VSCs to their own customers, it would be extremely effective in re-directing this marketplace back to dealerships, which is where these products historically were sold.

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Digitalby David O’BrienMay 3, 2021

The Secret to Winning Todays Digital Buyer: Put the ‘I’ Back in Omnichannel

As a dealership, you can’t afford to ignore the individual players in your own omnichannel – listen to them and reap the rewards.

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Auto FinanceCover Storyby Melinda ZabritskiApril 20, 2021

Automotive Finance Industry Shows Consistency in Q4 2020 Despite Disruptions

Overall, the automotive finance market has remained resilient, despite the pandemic. Staying close to the data will help lenders ensure they have the right options available to fit consumers’ needs and budgets.

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Fixed Opsby Lena BourgeoisApril 19, 2021

Advanced Data Insights Provide Targeted Marketing for Your Customers and Fraud Protection for You

With advanced analytical insights, dealers and lenders have more power to reach consumers on a personalized level while also protecting against the threat of fraud.

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