Trish joined EFG in 2012 as a Claims Adjuster in the Call Center and quickly advanced to serving as the Strategic Operations Manager. During her tenure as the Strategic Operations Manager, Trish was part of the management team that achieved the ASE Blue Seal of Excellence, Benchmark Portal Call Center of Excellence, and was awarded the 2015 Bronze Stevie Award for Excellence in Customer Service.
Trish has over 10 years of experience in the automotive industry, including Sales, Finance, Service, and Fixed Operations. She also is ASE Certified. Trish completed her MBA in Global Strategic Marketing and Finance at the Hankamer School of Business at Baylor University. She also holds the follow credentials: Certified Quality Manager (CQM/OE), Certified Call Center Manager (CCCM), and Certified Call Quality Assurance (CCQA) and Mark of Excellence Recipient by General Motors. She is also a member of the American Society of Quality.