Consumers Trust Social Media, Peer Reviews More than Dealers
NEW YORK — Marketing platform provider Crowdtap has released the results of a new study that explores the consumer path to purchase when it comes to buying a vehicle.
The study polled community members who self-identified as “car buyers,” defined as those who were looking to purchase a vehicle within the next year, or who have purchased a vehicle in the past year. The data showed that car buyers are increasingly relying on peer reviews and social media — above traditional advertising and professional review sources — when it comes to researching and learning about car brands and models.
Of the 500 car buyers surveyed, 68% said they have purchased a car they found on social media and 87% said they research potential car purchases on social media prior to making a decision. Eighty percent said they are more likely to turn to their social network for car buying advice than a car salesperson.
Crowdtap also found that buyers are likely to take to social media to talk about cars, as 95% said they would post about a great model or maker on social media. And 36% cited friend or family recommendations as the single most influential source on car services, followed by online review sites (19%) and social media (16%).
“Media-empowered consumers — who increasingly rely on the opinions of their peers to inform buying decisions — are flipping the automotive advertising model on its head,” said Matthew Scott, senior vice president of Strategy & Business Development at Crowdtap. “Auto brands that are able to steer the power of peer endorsements and social sharing will find success in marketing’s people-powered future.”
Crowdtap’s survey of 500 car buyers was conducted in February 2015.
More Industry

Charger Network Growth Slows
Despite a projected increase in public EV chargers in 2026, charging infrastructure remains a top concern for consumers as the gap between the most and least EV-friendly places remains substantial.
Read More →
Lenders, Consumers Take on More Auto Loan Risk
September records loosened credit access the most in over a decade as buyers took advantage of the conditions to afford trading, though loan applications fell.
Read More →
Next-Gen Hybrids in Sight
Dealerships can expect to see revamped hybrids from Honda next year as the company rolls out a new system and model lineup.
Read More →
Gem State Stores Change Hands
A larger auto group founded in the industry’s early years sold two franchises to a neighbor group that's on a growth spurt.
Read More →
Charging In Motion
Honda has been researching wireless in-motion charging for electric vehicles since 2025, and new technology developments have put it a step closer to a final product.
Read More →
Twin Cities Stores Sell
Minnesota-based Walser Automotive Group made what it called the most significant acquisition in its history with a three-rooftop deal in Minneapolis.
Read More →
U.S. Auto Sales Still Below Prepandemic Levels
Mobility Global industry observers don’t expect the market to return to the higher volumes that became routine before Covid but to stay well below its potential.
Read More →
The Powertrain Shift
Electric-vehicle owners are backpedaling, according to new data, with product availability driving many to shift back to gas-powered engines.
Read More →
Achromatic Autos
The shades that dominate the U.S. car market don’t call attention to themselves, though grayscale may have plateaued after a 30-year upswing, research shows.
Read More →
Used-Vehicle Affordability Worsens
Listing prices in August defied seasonal trends, rising above $27,000 for the second time this year.
Read More →