P&A Providers & Administrators
MenuMENU
SearchSEARCH

Consumers Trust Social Media, Peer Reviews More than Dealers

April 17, 2015
2 min to read


NEW YORK — Marketing platform provider Crowdtap has released the results of a new study that explores the consumer path to purchase when it comes to buying a vehicle.


The study polled community members who self-identified as “car buyers,” defined as those who were looking to purchase a vehicle within the next year, or who have purchased a vehicle in the past year. The data showed that car buyers are increasingly relying on peer reviews and social media — above traditional advertising and professional review sources — when it comes to researching and learning about car brands and models.

Ad Loading...


Of the 500 car buyers surveyed, 68% said they have purchased a car they found on social media and 87% said they research potential car purchases on social media prior to making a decision. Eighty percent said they are more likely to turn to their social network for car buying advice than a car salesperson.


Crowdtap also found that buyers are likely to take to social media to talk about cars, as 95% said they would post about a great model or maker on social media. And 36% cited friend or family recommendations as the single most influential source on car services, followed by online review sites (19%) and social media (16%).


“Media-empowered consumers — who increasingly rely on the opinions of their peers to inform buying decisions — are flipping the automotive advertising model on its head,” said Matthew Scott, senior vice president of Strategy & Business Development at Crowdtap. “Auto brands that are able to steer the power of peer endorsements and social sharing will find success in marketing’s people-powered future.”


Crowdtap’s survey of 500 car buyers was conducted in February 2015.

More Industry

Kia Niro SUV in gold color parked outdoors
Industryby Hannah MitchellSeptember 1, 2026

Kia Closes Out Summer With a Bang

Its U.S. subsidiary broke multiple records in August, in part due to a surge of demand for hybrids models.

Read More →
Outside of Auto Park Ford dealership
Industryby Lauren LawrenceSeptember 1, 2026

Indiana Dealership Changes Hands

A 30-year-old Ford dealership in Indiana has a new owner and will soon be undergoing renovations to meet manufacturer requirements.

Read More →
Three men standing in front of two classic cars handing off gift.
Industryby Hannah MitchellAugust 25, 2026

Texas Dealership No Longer in the Family

The Ford store, a longtime cornerstone of the Houston market, is now part of one of the fastest-growing U.S. auto groups.

Read More →
Ad Loading...
Outside of modern car dealership “Genesis of San Bruno
Industryby Lauren LawrenceAugust 25, 2026

Genesis Grows California Presence

The Cardinale Automotive Group opened its third Genesis rooftop in the Golden State, Genesis of San Bruno, a stand-alone dealership serving the San Francisco Bay Area.

Read More →
Red Honda Civic hybrid sedan on two lane road with green hills in background
Industryby Hannah MitchellAugust 21, 2026

August Auto Sales a Mixed Bag

An early forecast shows strong business despite consumer hurdles, and hybrids are a big piece of their affordability coping strategy.

Read More →
EV charger inserted into dark-colored car port
Industryby Hannah MitchellAugust 18, 2026

EV Market Humming Along

July sales show steady growth as the segment stabilizes from last year’s artificial surge following pullback of federal support.

Read More →
Ad Loading...
car in background with hand giving a thumbs up in front
Industryby Lauren LawrenceAugust 14, 2026

Auto Loan Delinquency Rates Stabilize

Auto loans are a main driver of nonmortgage consumer debt, but delinquency rates stabilized in the second quarter across all credit risk tiers.

Read More →
blue sky, yellow and orange rollercoaster with riders going up an incline
Industryby Lauren LawrenceAugust 12, 2026

EV Sales Recover in Q2

The EV sales roller coaster continues as numbers show improvement, but industry experts predict a year-over-year third-quarter decline and fourth-quarter jump.

Read More →
Photo of blue Toyota Prius parked next to body of water with city skyline in background
Industryby Hannah MitchellAugust 5, 2026

The Cheapest Hybrids to Fuel

The powertrain is increasing in popularity, in no small part due to its fuel economy. A new report lists the most efficient hybrids on the market.

Read More →
Ad Loading...
white SUV parked in front of a body of water with a gray sky background
Industryby Lauren LawrenceAugust 5, 2026

Hybrids and SUVs Gaining Ground

The most recent Kelley Blue Book Brand Watch found that only two nonluxury brands increased in shopper consideration, buoyed by their hybrid and SUV offerings.

Read More →