Dealerships to Pay $175K For Deceptive Ads
Boston, MA — Four affiliated car dealerships in western Massachusetts have agreed to pay a total of $175,000 to resolve allegations that they regularly published misleading advertising, then failed to follow through on sale prices and promotions, Attorney General Martha Coakley announced Wednesday.
An assurance of discontinuance was filed Tuesday in Suffolk Superior Court. It alleges that Country Nissan in Hadley, Country Hyundai in Northampton, Northampton Volkswagen, and Patriot Buick GMC in Charlton regularly ran deceptive advertising campaigns on television, radio, dealership websites, Facebook and Twitter.
The settlement resolves allegations against the dealerships’ owners and operators Carla Cosenzi of Longmeadow and Thomas Cosenzi of West Springfield, along with their affiliated companies, Tommy-Car Management Corp., Tommy-Car Corp., Tommy Car Advertising Inc., T & C Auto Corp., Country Hyundai, Inc., and Patriot Buick GMC Inc.
“We allege that these car dealers were luring consumers to their showrooms with misleading advertisements and refused to make good on the advertised sales and promotions,” Coakley said.
According to the settlement, the AG’s Office received complaints regarding the four car dealerships’ advertising and marketing practices and initiated an investigation. The AG’s Office alleges that these dealerships engaged in a pattern of advertising that suggests bait-and-switch tactics were used to lure consumers into their showrooms with sales and promotions that were not actually available.
As part of the investigation, the AG’s Office found that the defendants allegedly refused to sell vehicles in accordance with advertised terms or conditions. This included advertising certain sales or promotions that did not disclose all necessary or usual charges, and advertising sales and promotions without clearly and conspicuously disclosing all conditions. In addition, the AG’s office alleges that the company failed to pay the advertised price for trade-in vehicles or failed to disclose other conditions on the offer.
The settlement requires defendants to pay the Commonwealth $175,000 over six months and to permanently refrain from unfair or deceptive advertising practices in the future. The Cosenzis, who deny the allegations against them, cooperated fully with the attorney general’s investigation.
More Industry

Ownership Priorities are Shifting
A new survey shows that in the U.S. vehicle quality for generation Z is largely defined by advanced safety features, intuitive technology and premium sound systems.
Read More →
Pump Price Jump Calculated
ISeeCars.com examined fuel costs for different power trains, finding which ones have experienced the biggest hits since the war in Iran commenced.
Read More →
Black Book: Weekly Market Update
Wholesale values fell last week despite the spring season still being in the traditional full-gear mode, analysts said.
Read More →
Arkansas Auto Group Acquires First Indiana Rooftop
Performance Brokerage Services represented both the buyer and seller in the sale of Carver Toyota of Columbus by Carlock Automotive Group.
Read More →
Stellantis to Dive Into U.S. Lending
The multinational maker of Chrysler, Dodge, Jeep, Ram and multiple other brands received conditional approvals for a Utah-based industrial bank.
Read More →
New-Vehicle Prices Rise
With April sales down, higher prices on in-demand large vehicles helped inflate the overall ATP, though increases were under long-term averages, Cox Automotive reported.
Read More →
Black Book: Weekly Market Update
Last week in the wholesale automotive market proved to be a mixed bag, analysts reported.
Read More →
Black Book: Weekly Market Update
Conversion rates were flat last week at 63%, Black Book analysts calculated, as low-mileage and almost-near units outpaced the overall market.
Read More →
EU Auto Association Urges Action
Trade relations between the European Union and the U.S. are at risk, causing the European Automobile Manufacturers Association to push lawmakers to make a decision.
Read More →
Driving into the Super CFC Era
Understanding the risks and benefits of retail accounting and Super CFCs can help you better present options to your dealer partners.
Read More →