EVs Still Lag ICE on Reliability
Annual Consumer Reports survey shows they present far more problems for consumers.

The Toyota 4Runner is ranked as the most reliable brand on Consumer Reports list this year.
IMAGE: Toyota
Electric vehicles, which already face strong adoption obstacles in the U.S. due to their higher prices and limited public charging infrastructure, also carry reliability baggage, based on Consumer Reports’ latest annual survey.
The nonprofit organization, which tests consumer products across many metrics, says the average new EV has 79% more problems than internal-combustion-engine vehicles and that pickup trucks are the least reliable.
Plug-in hybrids, or PHEVs, scored the worst, with 146% more problems than ICE models.
Hybrids, which more Americans favor if they go non-ICE, have 26% fewer problems than ICE on average.
Consumer Reports points out that it makes sense newer auto technology will experience more bumps in the road, so to speak, but said there are signs the segment is making improvements.
“… as our data has consistently shown, reliability-minded consumers would be best served by forgoing brand new vehicles in their first model year,” said its senior director of auto testing, Jake Fisher.
It said charging and battery problems top the list of EVs’ issues, though U.S. market leader Tesla has fewer problems there.
To rank vehicles and automakers, Consumer Reports surveys members about problems they’ve experienced with their vehicles in the previous 12 months to predict reliability of new cars from major mainstream models. This year’s survey covered more than 330,000 vehicles from the 2000 to the 2023 model years, plus a sampling of 2024 models.
Brands topping the ranking this year are Lexus and Toyota as Nos. 1 and 2, and the Toyota 4Runner is the survey’s most reliable model.
For more detail, see Consumer Reports’ auto reliability page.
Originally posted on Auto Dealer Today
More Product & Technology

Integrating AI Into Your Admin System
It’s important for finance-and insurance administrators to build the technology into their existing systems instead of bolting it on.
Read More →
Public EV Charging Improves
The infrastructure buildout in the U.S. is providing more availability and safety at a better cost, according to the latest EV experience study by JD Power.
Read More →
AI in the Dealership
A Cox Automotive poll shows most dealers use it, but only some have found the smartest ways to adapt the surging technological sensation.
Read More →
AAA Honors Service and Repair Facilities
Three automotive dealerships made AAA's Service Providers of Excellence and Best in Repair list this year.
Read More →
EFG Launches Product Admin Platform
The company says the offering is designed to empower administrators, service contract providers, and product marketers to expand automotive and power-sports capabilities.
Read More →
Optimized Charging Could Reduce Costs
According to an Alliance for Automotive Innovation analysis, optimized EV charging could cut costs for drivers and improve grid infrastructure - potential adoption incentives.
Read More →
From Inspection to Impact
Data, video and artificial intelligence are driving service performance today, when inspection performance is closely tied to key business outcomes.
Read More →
Car Karaoke Gets Official Platform
The in-vehicle karaoke and sing-along platform by Samsung arm is meant to add traveling enjoyment safely in technology that automakers can tailor to their specific needs.
Read More →
Kia Embraces Clean Energy
A Kia Georgia partnership combines weather protection and renewable energy in a new solar canopy system at Kia’s West Point facility.
Read More →
Honda-Sony Venture Dismantled
For nearly four years, the companies had worked toward the launch of the electric-vehicle brand’s first two models, but the shifting EV market scuttled the plans.
Read More →