GWC Warranty Adds to Sales Management Team
WILKES-BARRE, Pa. — F&I product provider GWC Warranty today announced several additions to its sales leadership team.
Five new regional sales manager (RSM) positions were created to enhance an already robust GWC Warranty sales team, resulting in the addition of more than 100 years of combined experience in sales and the automotive industry.
“The GWC Warranty sales team is an integral part of maintaining successful partnerships with dealerships across the United States,” said GWC Warranty CEO and President Rob Glander. “In adding such experienced and talented sales professionals to our sales leadership team, we are confident our dealer partners will be the direct beneficiaries of an even greater level of strategic service aimed at helping them improve their businesses with a best-in-class vehicle service contract offering.”
Brian Francis, who was hired as a business development specialist in July 2017, was promoted to GWC’s Midwest RSM position. He will now oversee GWC’s sales team in Michigan, Ohio, Pennsylvania and the surrounding Midwest states. His career spans more than 20 years in various positions with dealerships and F&I product providers.
Additionally, Chancler Encalade joins GWC as the RSM for the company’s South-Central region, overseeing a team in Colorado, Illinois, Indiana, Louisiana, Oklahoma, Texas and other territories in the Central United States. A University of New Orleans graduate, Encalade has spent nearly 25 years working in leadership positions at large dealerships and national lenders like Capital One and HSBC.
Scott Lugger, GWC’s new RSM for the Western region, manages a team in Arizona, California, Nevada, Oregon, Washington and additional territories in the Western United States. Lugger graduated from the University of Oregon prior to spending more than two decades in the automotive industry, including stints with Chrysler Financial and Wells Fargo Dealer Services.
The F&I product provider also announced that Charlie Maybin has been named RSM for its Northeast region, inheriting a team from Delaware, Maryland, New England, New York and Pennsylvania. Maybin most recently spent six years with Gateway One Lending and Finance, following a successful career in pharmaceutical and automotive sales. He is a graduate of Kean University.
Additionally, Mark Whatley was hired as the RSM for GWC’s Southeast region, which covers much of the Southeastern United States, including Florida, Georgia, North Carolina, South Carolina Tennessee and Virginia. Whatley graduated from the University of Arkansas at Little Rock prior to nearly two decades in the automotive finance field.
More Industry

Badger State Dealership Gets New Owner
The longtime southern Wisconsin store moved from one area auto group to another, keeping the business in Dairyland.
Read More →
The Cycle of Negative Equity
Third-quarter data shows consumers still rolling over debt and stretching loan terms, raising their risk of remaining underwater.
Read More →
Charger Network Growth Slows
Despite a projected increase in public EV chargers in 2026, charging infrastructure remains a top concern for consumers as the gap between the most and least EV-friendly places remains substantial.
Read More →
Lenders, Consumers Take on More Auto Loan Risk
September records loosened credit access the most in over a decade as buyers took advantage of the conditions to afford trading, though loan applications fell.
Read More →
Next-Gen Hybrids in Sight
Dealerships can expect to see revamped hybrids from Honda next year as the company rolls out a new system and model lineup.
Read More →
Gem State Stores Change Hands
A larger auto group founded in the industry’s early years sold two franchises to a neighbor group that's on a growth spurt.
Read More →
Charging In Motion
Honda has been researching wireless in-motion charging for electric vehicles since 2025, and new technology developments have put it a step closer to a final product.
Read More →
Twin Cities Stores Sell
Minnesota-based Walser Automotive Group made what it called the most significant acquisition in its history with a three-rooftop deal in Minneapolis.
Read More →
U.S. Auto Sales Still Below Prepandemic Levels
Mobility Global industry observers don’t expect the market to return to the higher volumes that became routine before Covid but to stay well below its potential.
Read More →
The Powertrain Shift
Electric-vehicle owners are backpedaling, according to new data, with product availability driving many to shift back to gas-powered engines.
Read More →