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Chatbots Are Reshaping the Way COVID-19 Era Retailers Connect with Customers

Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

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The Digital Revolution is Upon Us

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as COVID-19 is acting as an agent of revolutionary change in dealer’s sales processes.

High-Tech, Soft-Touch Transactions for Gen Z in F&I

Dealers today have a choice of F&I technologies to sell to Gen Z buyers. Use yours to educate this audience about what your products do and how they will benefit from their purchase.

Gain a Competitive Advantage by Offering Aftermarket Products Online

The growing prominence of digital retailing is opening up significant opportunities for the aftermarket industry.

Servicecontract.com Announces Launch to Increase F&I Sales

New company launches online Vehicle Service Contract provider.

Manufacturers Look to Evolve Auto Shopping Experience with Enhanced Digital Features

In the J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter, Land Rover and Mitubishi ranked highest in respective segments.

Joe Kichler Named VP of Manheim Logistics

Kichler will lead the transformation of Manheim’s logistics as the company accelerates its transition to digital.

P&A Leaders Went to Work In New Orleans

The seventh annual P&A Leadership Summit offered three days of high-level discussions among the executives and thought leaders driving the advancement of the F&I industry.

CDK DMS Adds Dealertrack Registration and Title Solutions

A new partnership between Dealertrack Registration and Title Solutions and CDK Global Drive DMS promises new data sharing capabilities driving a ‘seamless’ funding process.

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Digital Cadillac Sales Platform Makes U.S. Debut

Franchised dealers in five states can now opt into Cadillac Live, a new sales platform that connects car shoppers with remote agents for real-time online demos.