TORRANCE, Calif. — Organizers of Warranty Chain Management Conference (WCM) announced today that Warranty Week’s Eric Arnum will host a presentation at WCM Experience, a free virtual counterpart to the annual live event. WCM is a conference that informs and inspires executives dedicated to the advancement of protection products in a large number and wide variety of industries. Every company that offers warranties and service agreements — be they legally mandated, optional or extendable — can benefit from sharing challenges, opportunities, and best practices in the forum WCM provides.
Warranty expenses are fairly proportional to sales for any given company over time, but when the pandemic hit, the data went a bit haywire.
“State of the Warranty Industry,” a virtual presentation, will take place on Wednesday, Dec. 2, at 1:00 p.m. (PST).
Warranty Week editor Eric Arnum will present an overview of product warranty spending trends by manufacturers in the U.S., with a special emphasis on comparing 2020 warranty data to the 2008-09 downturn. Arnum will also detail the worldwide warranty spend for select industries such as passenger cars, construction equipment, and both civilian aircraft and jet engines.
Eric Arnum is the editor of Warranty Week, an online publication written for warranty industry professionals. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website, the newsletter has gained a following among manufacturers, retailers, servicers, and insurance professionals. Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry — Messaging Online, and Electronic Mail & Micro Systems (EMMS) — while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Arnum is a graduate of Syracuse University with a degree in economics.
“Warranty expenses are fairly proportional to sales for any given company over time, but when the pandemic hit, the data went a bit haywire,” Arnum said. “Something similar happened 12 years ago during the Great Recession, but in different industries. Back then, banks cut back on loans, so houses and cars suffered equally. This time, everybody’s fleeing the cities, so houses are doing great. But nobody leaves home anymore, so cars are suffering again.”
Whether your company offers warranty financing; actuarial, compliance, technology, or repair services; support systems, or call center services, you will find value in this unique event. For more information on the virtual WCM Experience, visit the event’s website.