P&A Providers & Administrators
MenuMENU
SearchSEARCH

Buyers Say Process Easier in September

CDK survey finds 83% of new-car buyers reported the overall process of buying their vehicle was easy.

September 28, 2023
Buyers Say Process Easier in September

Though there were improvements, new car buyers said the purchase process took longer than expected.

IMAGE: Pexels

2 min to read


Car buyers had a relatively easy time purchasing a new car in September, despite resurfacing inventory concerns and labor difficulties, reported CDK in a recap of its monthly survey of new-car buyers.

CDK reports that 83% of new-car buyers said the overall process of buying their vehicle was easy, up 1% increase over August and close to the average observed since tracking began in July 2022.

Ad Loading...

It said the number should be viewed positively because the survey showed the percentage of people who found their car in stock dropped from 51% to 47%.

However, the trends could change because the data was collected before workers for the Big Three automakers went on strike, according to CDK.

Although the 47% rate is still high compared to the 12-month average, the recent reduction in gains “paints a murky picture,” it says. The survey shows more buyers had to resort to buying a car in transit—24% in September versus 21% in August—and ordering from the factory—19% versus 16% in August.

In 2022, when supply chain issues limited production, shoppers commonly faced stock shortages. However, September's shortage appears to have no clear cause, according to CDK.

Labor issues have resulted in shutdowns of some assembly and supplier locations, which shrinks inventory for many brands throughout the rest of the year, CDK says. That will shift demand toward unaffected brands, increasing their inventory value, it noted.

Ad Loading...

A decrease in inventory did make test drives more difficult for buyers in September, dropping the ease of the process from 83% in August to 74%.

On the bright side, nearly two-thirds of buyers found it easy to agree on a final price, up from 56% in August. More people also reported it was easier to apply for credit: 63% compared to 58% in August.

However, CDK reported that only 49% of buyers found that agreeing to the value of their trade-in was easy, up from 45% in August but below average and below 50% for the third consecutive month. CDK cited the used-car market's instability and its impact on used-car values as possible reasons.

Time spent at the dealership also got negative marks, 37% of buyers saying the process took longer than expected, up from 31% in August. Inventory shortage and test drive difficulties likely caused the figure to erase August's improvements, CDK says.

 

Originally posted on Auto Dealer Today

More Industry

Subwoofer in trunk of car.
Industryby Lauren LawrenceMay 26, 2026

Ownership Priorities are Shifting

A new survey shows that in the U.S. vehicle quality for generation Z is largely defined by advanced safety features, intuitive technology and premium sound systems.

Read More →
Man's hand holding gas pump in fuel tank of white car
Industryby Hannah MitchellMay 26, 2026

Pump Price Jump Calculated

ISeeCars.com examined fuel costs for different power trains, finding which ones have experienced the biggest hits since the war in Iran commenced.

Read More →
Graphic showing previous week's truck and SUV segment prices
Industryby StaffMay 20, 2026

Black Book: Weekly Market Update

Wholesale values fell last week despite the spring season still being in the traditional full-gear mode, analysts said.

Read More →
Ad Loading...
Photo of dealership sign with Toyota logo
Industryby Lauren LawrenceMay 19, 2026

Arkansas Auto Group Acquires First Indiana Rooftop

Performance Brokerage Services represented both the buyer and seller in the sale of Carver Toyota of Columbus by Carlock Automotive Group.

Read More →
Headshot photo of Antonio Filosa, Stellantis CEO
Industryby Hannah MitchellMay 19, 2026

Stellantis to Dive Into U.S. Lending

The multinational maker of Chrysler, Dodge, Jeep, Ram and multiple other brands received conditional approvals for a Utah-based industrial bank.

Read More →
Photo of the rear of a new BMW iX SUV
Industryby Hannah MitchellMay 12, 2026

New-Vehicle Prices Rise

With April sales down, higher prices on in-demand large vehicles helped inflate the overall ATP, though increases were under long-term averages, Cox Automotive reported.

Read More →
Ad Loading...
Graphic of car segments' results the previous week
Industryby StaffMay 12, 2026

Black Book: Weekly Market Update

Last week in the wholesale automotive market proved to be a mixed bag, analysts reported.

Read More →
Graphic of last week's estimated used retail days to turn
Industryby StaffMay 6, 2026

Black Book: Weekly Market Update

Conversion rates were flat last week at 63%, Black Book analysts calculated, as low-mileage and almost-near units outpaced the overall market.

Read More →
cargo ship with vehicles, at dock
Industryby Lauren LawrenceMay 5, 2026

EU Auto Association Urges Action

Trade relations between the European Union and the U.S. are at risk, causing the European Automobile Manufacturers Association to push lawmakers to make a decision.

Read More →
Ad Loading...
two people working on a paper contract together
IndustryMay 1, 2026

Driving into the Super CFC Era

Understanding the risks and benefits of retail accounting and Super CFCs can help you better present options to your dealer partners.

Read More →