CDK Says Full System Back This Week
All dealer customers could be back on DMS by Thursday at the latest, company says
CDK is gradually adding dealer customers to its DMS this week.
Pexels/Lex Photography
CDK Global said Monday that it plans to get all of its dealer customers back on its dealer management system by Thursday at the latest.
The software system has been largely down following two cyberattacks on June 19.
CDK said it's "rapidly" phasing dealers back onto the DMS and that it expects all of them to be reconnected to the system by late Wednesday or Thursday morning, in time for Independence Day selling.
"Our Customer Care channels have also been restored and customers can call, chat or submit eCases if they need assistance," it said in a statement.
The company is also working to restore other applications, including its customer relationship management system and service department products.
Many dealers have been resorting to handwritten documentation since the outage started.
LEARN MORE: DMS Outage Could Ding June Sales
Originally posted on Auto Dealer Today
More Product & Technology
EFG Launches Product Admin Platform
The company says the offering is designed to empower administrators, service contract providers, and product marketers to expand automotive and power-sports capabilities.
Read More →
Optimized Charging Could Reduce Costs
According to an Alliance for Automotive Innovation analysis, optimized EV charging could cut costs for drivers and improve grid infrastructure - potential adoption incentives.
Read More →
From Inspection to Impact
Data, video and artificial intelligence are driving service performance today, when inspection performance is closely tied to key business outcomes.
Read More →
Car Karaoke Gets Official Platform
The in-vehicle karaoke and sing-along platform by Samsung arm is meant to add traveling enjoyment safely in technology that automakers can tailor to their specific needs.
Read More →
Kia Embraces Clean Energy
A Kia Georgia partnership combines weather protection and renewable energy in a new solar canopy system at Kia’s West Point facility.
Read More →
Honda-Sony Venture Dismantled
For nearly four years, the companies had worked toward the launch of the electric-vehicle brand’s first two models, but the shifting EV market scuttled the plans.
Read More →
Wireless EV Charging is on the Horizon
In what Porsche says is an industry first, its 2026 Cayenne is joining the automaker’s electric SUV lineup with an optional inductive charging system that can be purchased with the vehicle.
Read More →
EV Battery Cycle Life at Risk
Fast charging of electric vehicles provides a solution for range anxiety, but it also poses a risk to battery cycle life due to increased temperatures, according to an EV supply chain data provider.
Read More →
Automaker Increases Parts Recycling
Stellantis is adding a third end-of-life vehicle dismantling facility to feed its growing reuse business sparked in large part by autos’ growing lifespans.
Read More →
Charging Challenges
An annual J.D. Power study finds eroding home EV charging contentment, though there are ways owners can boost theirs. The firm sees auto dealers playing a role.
Read More →