P&A Providers & Administrators
MenuMENU
SearchSEARCH

Ford, Honda Top Customer Loyalty Survey

December 9, 2010
2 min to read



Ford Motor Co. and Honda Motor Co. have the most loyal customers, according to a new study released today by J.D. Power and Associates.


Nearly two-thirds of Ford and Honda owners, 62 percent, return to their brand for their next vehicle. For Ford, the key vehicles are the Edge crossover, the F-Series pickups and the midsize Fusion sedan. Honda customers come back for the Accord sedan, CR-V crossover and the seven-passenger Pilot, reported The Detroit News.

Ad Loading...


Hyundai, Lexus and Toyota customers return to their respective brands at the rate of 60 percent. Kia, which had a 58 percent retention rate, improved the most in the study, gaining 21 percentage points over 2009 numbers, the study said.


Additionally, the study noted that more drivers want vehicles that are fun to drive and that has played a role for carmakers to get a customer to switch from one brand to another, known in the industry as a conquest customer.


"Now that economic and market conditions have improved somewhat, vehicle owners are increasingly citing emotional, rather than practical, reasons for staying with their vehicle brand or switching to a different one," said Raffi Festekjian, director of automotive product research at J.D. Power and Associates, in a news release. "In light of this, developing new models with attractive styling and that are perceived as fun to drive is increasingly critical for automakers in order to retain and conquest customers as the market continues to recover."


The study also states that domestic carmakers have done a better job at attracting traditional import buyers. In 2010, 14 percent of buyers of domestic brands had previously owned an import, which was up from 10 percent in 2008.


However, the overall loyalty rates remains fairly consistent, the study noted. In 2009, 69 percent of owners who traded in a domestic brand vehicle bought another domestic brand vehicle compared with 68 percent in 2008. Import buyers, however, are much more loyal to import brands, with 90 percent of import buyers traded in an import brand for another import brand in 2010, which is the same number as 2008.


More Industry

Orange electric vehicle charging station.
Industry•by Lauren Lawrence•October 20, 2026

Charger Network Growth Slows

Despite a projected increase in public EV chargers in 2026, charging infrastructure remains a top concern for consumers as the gap between the most and least EV-friendly places remains substantial.

Read More →
Fan of $100 bills atop a white envelope
Industry•by Hannah Mitchell•October 13, 2026

Lenders, Consumers Take on More Auto Loan Risk

September records loosened credit access the most in over a decade as buyers took advantage of the conditions to afford trading, though loan applications fell.

Read More →
Red type R Honda civic parked on road.
Industry•by Lauren Lawrence•October 13, 2026

Next-Gen Hybrids in Sight

Dealerships can expect to see revamped hybrids from Honda next year as the company rolls out a new system and model lineup.

Read More →
Ad Loading...
Dodge ram emblem on orange vehicle exterior
Industry•by Hannah Mitchell•October 6, 2026

Gem State Stores Change Hands

A larger auto group founded in the industry’s early years sold two franchises to a neighbor group that's on a growth spurt.

Read More →
Graphic of model car driving on fake road.
Industry•by Lauren Lawrence•October 6, 2026

Charging In Motion

Honda has been researching wireless in-motion charging for electric vehicles since 2025, and new technology developments have put it a step closer to a final product.

Read More →
front grill of a Ford truck with blue Ford emblem
Industry•by Lauren Lawrence•September 30, 2026

Twin Cities Stores Sell

Minnesota-based Walser Automotive Group made what it called the most significant acquisition in its history with a three-rooftop deal in Minneapolis.

Read More →
Ad Loading...
Diesel engine on a production line in a factory
Industry•by Hannah Mitchell•September 29, 2026

U.S. Auto Sales Still Below Prepandemic Levels

Mobility Global industry observers don’t expect the market to return to the higher volumes that became routine before Covid but to stay well below its potential.

Read More →
Front of red tesla car.
Industry•by Lauren Lawrence•September 22, 2026

The Powertrain Shift

Electric-vehicle owners are backpedaling, according to new data, with product availability driving many to shift back to gas-powered engines.

Read More →
White BMW SUV driving on road.
Industry•by Hannah Mitchell•September 15, 2026

Achromatic Autos

The shades that dominate the U.S. car market don’t call attention to themselves, though grayscale may have plateaued after a 30-year upswing, research shows.

Read More →
Ad Loading...
Line of eclipse SUVs in parking lot.
Industry•by Lauren Lawrence•September 15, 2026

Used-Vehicle Affordability Worsens

Listing prices in August defied seasonal trends, rising above $27,000 for the second time this year.

Read More →