P&A Providers & Administrators
MenuMENU
SearchSEARCH

Ford's Lincoln Tops J.D. Power Dependability Survey

March 17, 2011
2 min to read


DETROIT - Ford Motor Co.'s Lincoln brand ranked highest in an annual vehicle-dependability survey, the first time in four years an American nameplate has taken the top spot.


The survey, which measures problems experienced by original owners of 2008 model vehicles, found Lincoln leading the pack with the least amount of troubles, according to J.D. Power and Associates which questioned 43,700 owners, reported The Wall Street Journal.

Ad Loading...


Lexus, Jaguar, Porsche and Toyota rounded out the top five spots. Mini was the worst in dependability followed by Jeep, Land Rover, Dodge and Chrysler, according to the survey.


General Motors Co.'s Chevrolet brand was the biggest mover jumping up eight spots over last year as the number of reported problems fell. Driving the change were improvements made to the Silverado pickup truck.


"The 2011 study is of 2008 model year vehicles so the immediate impact here really is on the used-car market, although auto makers use these insights to make improvements on vehicles being built today," said J.D. Power spokesman John Tews. "Many of the new cars that are now being sold have improved from 2008."


The results are likely to give Ford a shot of good news as it works to revive the Lincoln brand by moving it upscale. Ford is in the midst of cutting its Lincoln network while asking current dealers to upgrade their dealerships. This is the first time since the survey began in 1990 that Lincoln has held the top spot by itself. Lincoln and Buick both tied as the survey leaders in 2007.


Chrysler Group LLC, meanwhile, has already revamped its entire product lineup by upgrading 16 of its models last year. The company, under the direction of Chief Executive Sergio Marchionne, improved everything from interiors to ride handling.

Ad Loading...


New-vehicle shoppers consider long-term quality and dependability when making a purchase. In the survey, the owners were asked about any problems they experienced with their vehicles ranging from engine and transmission troubles to battery replacement. The brands were scored based on the number of reported problems per 100 vehicles.


Lincoln had 101 problems per 100 vehicles followed by Lexus with 109; Jaguar with 112; Porsche with 114; and Toyota with 122. The industry average was 151.


On the opposite end, Mini was 221 problems per 100 vehicles, followed by Jeep with 214; Land Rover with 212; Dodge with 206 and Chrysler at 202.

More Industry

Photo of gray SUV plugged into public electric-vehicle charger in parking lot
Industryby Hannah MitchellJuly 21, 2026

World EV Adoption Set to Grow

A new report says the segment, despite recent setbacks in some regions, is poised for acceleration as many countries look to reduce pollution.

Read More →
Bar chart of truck and SUV segments' weekly value change
Industryby StaffJuly 21, 2026

Black Book: Weekly Market Update

Wholesale automotive auction business stayed steady last week as bidders encountered lower prices, analysts observed.

Read More →
laptop with blue car on screen on a shopping website, Clear Costs Convert
Industryby Lauren LawrenceJuly 21, 2026

Pricing Transparency Drives Purchase Consideration

An annual study by JD Power found that clear pricing matters to consumers on automaker websites, so much so that it increases their purchase consideration.

Read More →
Ad Loading...
Bar graphic of used-car segment weekly change
Industryby StaffJuly 14, 2026

Black Book: Weekly Market Update

Used-vehicle market depreciation was the prevailing story in the wholesale market last week.

Read More →
Light-blue Fiat car parked on a sunny Chicago street
Industryby Hannah MitchellJuly 14, 2026

Smaller Is Looking Better

A growing number of Americans in the market for a new vehicle are opting for more affordable options, not waiting for market stability to bite the bullet.

Read More →
man sitting at desk using calculator with charts in front of him, to-go coffee cup on desk, rising and falling data chart in front
Industryby Lauren LawrenceJuly 14, 2026

U.S. EV Market Slowly Stabilizes

U.S. electric-vehicle interest is slowly stabilizing since a major dip in sales after last year's end of the federal EV tax credit, and hybrids remain the leading electrified power train.

Read More →
Ad Loading...
blue background, map of the world with connecting lights and an electric vehicle emblem in the middle
Industryby Lauren LawrenceJuly 8, 2026

Global EV Market Entering New Phase

Automakers are making investments to lower battery costs and optimize production to meet changing consumer needs.

Read More →
Bar chart showing week-over-week wholesale automotive price change
Industryby StaffJuly 7, 2026

Black Book Weekly Market Update

The holiday weekend, not surprisingly, put a drag on wholesale automotive activity last week, analysts observed.

Read More →
Photo of Honda CR-V SUV on two-lane road next to roadside trees
Industryby Hannah MitchellJuly 1, 2026

Auto Affordability in Context

Cox Automotive points out the complex circumstances that have led to eye-popping vehicle prices.

Read More →
Ad Loading...
Line chart of used-vehicle days to turn over past week
Industryby StaffJune 30, 2026

Black Book: Weekly Market Update

Automotive auction inventory increased last week, giving choosy bidders even more leeway.

Read More →