P&A Providers & Administrators
MenuMENU
SearchSEARCH

‘Ringless’ Voicemails Off Limits After FCC Ruling

Marketing method used by some auto dealers now requires prior consumer consent.

November 30, 2022
‘Ringless’ Voicemails Off Limits After FCC Ruling

Some dealership groups have settled lawsuits over ringless voicemails, including Moss Bros. Auto Group.

IMAGE: Getty Images/Yuliia Konakhovska

1 min to read


A marketing method some auto dealers use is now illegal without consumers’ consent, the Federal Communications Commission has ruled.

The FCC decided that “ringless” voicemails fall under the Telephone Consumer Protection Act of 1991 because they amount to calls by “an artificial or prerecorded voice.”

Ad Loading...

FCC Chairwoman Jessica Rosenworcel said in a statement that, “no one wants to miss important calls from family and friends because these garbage messages fill up their in-box.”

Such “calls” go straight to the receiver’s voicemail with no telephone ring beforehand and therefore allow no way for the receiver to intercept them. Rosenworcel called them “unbelievably annoying.”

The TCPA was enacted to protect consumers from unwanted robocalls and from nonemergency calls to their wireless telephones using automatic dialing systems or artificial or prerecorded voices unless the receiver grants prior express consent.

The FCC ruled that ringless voicemails amount to robocalls and are therefore covered by the act. It has authority to enforce the rule, or consumers can sue over violations.

The agency said it’s gotten dozens of consumer complaints each year about ringless voicemails.

Ad Loading...

Some auto dealers, along with other businesses and political campaigns, have used such calls for marketing purposes, and some dealership groups have settled lawsuits over them, including Moss Bros. Auto Group.

CASE IN POINT: California Auto Group Reaches Settlement in Ringless Voicemail Case

 

Originally posted on Auto Dealer Today

More Industry

Kia Niro SUV in gold color parked outdoors
Industryby Hannah MitchellSeptember 1, 2026

Kia Closes Out Summer With a Bang

Its U.S. subsidiary broke multiple records in August, in part due to a surge of demand for hybrids models.

Read More →
Outside of Auto Park Ford dealership
Industryby Lauren LawrenceSeptember 1, 2026

Indiana Dealership Changes Hands

A 30-year-old Ford dealership in Indiana has a new owner and will soon be undergoing renovations to meet manufacturer requirements.

Read More →
Three men standing in front of two classic cars handing off gift.
Industryby Hannah MitchellAugust 25, 2026

Texas Dealership No Longer in the Family

The Ford store, a longtime cornerstone of the Houston market, is now part of one of the fastest-growing U.S. auto groups.

Read More →
Ad Loading...
Outside of modern car dealership “Genesis of San Bruno
Industryby Lauren LawrenceAugust 25, 2026

Genesis Grows California Presence

The Cardinale Automotive Group opened its third Genesis rooftop in the Golden State, Genesis of San Bruno, a stand-alone dealership serving the San Francisco Bay Area.

Read More →
Red Honda Civic hybrid sedan on two lane road with green hills in background
Industryby Hannah MitchellAugust 21, 2026

August Auto Sales a Mixed Bag

An early forecast shows strong business despite consumer hurdles, and hybrids are a big piece of their affordability coping strategy.

Read More →
EV charger inserted into dark-colored car port
Industryby Hannah MitchellAugust 18, 2026

EV Market Humming Along

July sales show steady growth as the segment stabilizes from last year’s artificial surge following pullback of federal support.

Read More →
Ad Loading...
car in background with hand giving a thumbs up in front
Industryby Lauren LawrenceAugust 14, 2026

Auto Loan Delinquency Rates Stabilize

Auto loans are a main driver of nonmortgage consumer debt, but delinquency rates stabilized in the second quarter across all credit risk tiers.

Read More →
blue sky, yellow and orange rollercoaster with riders going up an incline
Industryby Lauren LawrenceAugust 12, 2026

EV Sales Recover in Q2

The EV sales roller coaster continues as numbers show improvement, but industry experts predict a year-over-year third-quarter decline and fourth-quarter jump.

Read More →
Photo of blue Toyota Prius parked next to body of water with city skyline in background
Industryby Hannah MitchellAugust 5, 2026

The Cheapest Hybrids to Fuel

The powertrain is increasing in popularity, in no small part due to its fuel economy. A new report lists the most efficient hybrids on the market.

Read More →
Ad Loading...
white SUV parked in front of a body of water with a gray sky background
Industryby Lauren LawrenceAugust 5, 2026

Hybrids and SUVs Gaining Ground

The most recent Kelley Blue Book Brand Watch found that only two nonluxury brands increased in shopper consideration, buoyed by their hybrid and SUV offerings.

Read More →