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Dealer Operations

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Close the Gap in the F&I Product Origination Process

The P&A segment can play a pivotal role in closing the communication gaps that can leave car buyers unprotected and undo the work of the dealer, their finance source, and their F&I product provider.

An Interview with Mark Nagelvoort

P&A keeps up with the needs of a demanding market with Mark Nagelvoort, president and CEO of PCMI Corp.

Powerbooking: 3 Solutions to a Pervasive P&A Problem

Learn how industry insiders and outsiders are tackling vehicle overvaluation, an archaic practice that deceives customers, puts perpetrators at risk of criminal charges, and erodes profits for finance sources and F&I product providers and administrators.

What the DealerBuilt Hack Means for P&A

The FTC’s proposed consent order with dealer software provider DealerBuilt settles charges relating to a major loss of customer data, but the conversation over the compliance responsibilities of ‘service providers’ — including those in the P&A segment — is just beginning.

Arcane Issues and the Nature of Contracts

Attorney and compliance expert offers a primer on dealership documentation for P&A executives.

Digital F&I Is in a Race Against Time

P&A caught up with Axiom’s Michael Reth following his presentation at the inaugural Technology Challenge.

dealer ops

PWI Adds Rideshare Coverage to Service Contracts

Preferred Warranties announced a series of enhancements to its vehicle protection plans lineup, including expanded terms and coverage for rideshare customers.

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Auto Loans and Leases Up 1% in Q3

The Federal Reserve reports U.S. car buyers borrowed $159 billion in the third quarter, a modest gain powered by a 6% increase in originations to prime credit customers.

Ford Credit Tops All Finance Sources in Customer Satisfaction

Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.

Bloomberg: FCA Banking Unordered Vehicles, Pressuring Dealers

A Bloomberg report accuses Fiat Chrysler of creating a ‘sales bank’ of up to 40,000 new vehicles, reviving an old practice that could stoke tension among dealers and investors.

Buick, Porsche Lead Latest Sales Satisfaction Index

J.D. Power analysts ranked Buick and Porsche highest among mass market and highline brands in its latest study dedicated gauging satisfaction and future loyalty among U.S. car buyers.

NAC Adds New VSC, Ancillaries, Loyalty to Powersports Suite

National Auto Care announced the addition of an exclusionary VSC, GAP, tire and wheel, theft, and a loyalty program to its powersports F&I product offerings.

Protective Enhances RV Service Contract Program

Protective Asset Protection has released a series of enhancements to coverage, eligibility, terms, collateral, and training for its XtraRide program.

AutoNation, Sonic Set Records as Publics Grow PVR

All six of America’s big publicly traded dealership groups enjoyed year-over-year gains in F&I profit per vehicle retailed in Q3, led by record highs at AutoNation and Sonic Automotive.

DOWC, PassTime Partner to Boost F&I Sales

Dealer Owned Warranty Company and PassTime have teamed up to give dealers additional opportunities to sell protection products for vehicles with PassTime GPS devices.

October Sales: SAAR Could Hit 17M for 5th Straight Year

The latest report shows U.S. new car dealers are on pace for yet another 17 million-unit year, led by gains at Japanese and Korean factories, increased incentive spending, and fleet sales.