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Dealer Operations

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Close the Gap in the F&I Product Origination Process

The P&A segment can play a pivotal role in closing the communication gaps that can leave car buyers unprotected and undo the work of the dealer, their finance source, and their F&I product provider.

An Interview with Mark Nagelvoort

P&A keeps up with the needs of a demanding market with Mark Nagelvoort, president and CEO of PCMI Corp.

Powerbooking: 3 Solutions to a Pervasive P&A Problem

Learn how industry insiders and outsiders are tackling vehicle overvaluation, an archaic practice that deceives customers, puts perpetrators at risk of criminal charges, and erodes profits for finance sources and F&I product providers and administrators.

What the DealerBuilt Hack Means for P&A

The FTC’s proposed consent order with dealer software provider DealerBuilt settles charges relating to a major loss of customer data, but the conversation over the compliance responsibilities of ‘service providers’ — including those in the P&A segment — is just beginning.

Arcane Issues and the Nature of Contracts

Attorney and compliance expert offers a primer on dealership documentation for P&A executives.

Digital F&I Is in a Race Against Time

P&A caught up with Axiom’s Michael Reth following his presentation at the inaugural Technology Challenge.

dealer ops

Ghosn Skips Bail, Escapes to Lebanon

Convinced he was framed for financial crimes in Japan, former Nissan chief Carlos Ghosn somehow slipped past surveillance and fled to his home in Lebanon.

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Carpenter to Replace Christian as Midwest RVP at Dent Wizard

Dent Wizard announced the promotion of Steve Carpenter to Midwest regional vice president, succeeding the retiring Dean Christian.

NADA Predicts 1.2% Decline in 2020 New Car Sales

The National Automobile Dealers Association estimates U.S. new vehicle sales will fall to 16.8 million units as internal and external forces reshape the auto retail industry.

Tiptree Insurance to Acquire Smart AutoCare

Tiptree Inc.’s insurance division is set to more than double its presence in the F&I products segment with the acquisition of Smart AutoCare.

Democrats Signal Defeat on EV Tax Credit

The federal spending bill being negotiated by House and Senate leaders is not likely to include an extension of the $7,500 tax credit for buyers of electric vehicles.

Sense of Urgency Pervades Q3 Dealership Acquisitions

Kerrigan Advisors’ latest Blue Sky Report finds the pace of U.S. dealership buy/sell activity quickened in the third quarter and could accelerate further in Q4.

Used Car Price Gap Grows to $15K in Q3 Report

Edmunds’ latest Used Car Report finds high off-lease volumes have suppressed prices and widened the gap between new and 3-year-old models to an average of $14,951.

Asbury Acquires Park Place in $1B Deal

Asbury Automotive has agreed to acquire the Park Place group of dealerships, adding 17 Texas rooftops and raising Asbury’s highline revenue to approximately 50% of its total.

GSFSGroup Names Hurley CFO and VP

Former Allstate Dealer Services executive Michael Hurley has been named CFO and vice president of finance and planning for GSFSGroup.

Digital Cadillac Sales Platform Makes U.S. Debut

Franchised dealers in five states can now opt into Cadillac Live, a new sales platform that connects car shoppers with remote agents for real-time online demos.