AutoNation CEO: Toyota Slow to Share Scope of Problem
ORLANDO, Fla. - The nation's largest Toyota dealer Saturday said the automaker's executives in Japan may have been slow to share with American counterparts the scope of the problems that triggered a recall of more than 8 million vehicles, The Detroit News reported.
Mike Jackson, chairman and chief executive of AutoNation Inc., said that disconnect may have slowed acknowledgment and disclosure of vehicle safety problems that have tarnished the world's largest automaker.
"By the time there are issues here, Japan was dealing with it for a while," Jackson told reporters at the National Automobile Dealers Association convention. "They didn't get ahead of it. They have to do better in the future. I think Toyota has to take that to heart."
Toyota spokesman Mike Michels would not comment on what appears to be an opinion expressed by Jackson.
"All of Toyota is responsible," Michels said. "The company as a whole takes responsibility for its actions."
AutoNation owns 207 dealerships nationwide, a figure that includes 21 Toyota stores, which generate 20 percent of AutoNation's sales. The Fort Lauderdale, Fla.-based company is responsible for 3 percent of all Toyota sales in the U.S.
Jackson estimates Toyota may have lost a point of market share as a result of the recalls but will recover the majority of its lost share in March and April once recalled vehicles are fixed and sales resume. But customers will need an incentive to overcome any ill will generated by the recalls, a move suggested recently by many dealers.
More Industry

World EV Adoption Set to Grow
A new report says the segment, despite recent setbacks in some regions, is poised for acceleration as many countries look to reduce pollution.
Read More →
Black Book: Weekly Market Update
Wholesale automotive auction business stayed steady last week as bidders encountered lower prices, analysts observed.
Read More →
Pricing Transparency Drives Purchase Consideration
An annual study by JD Power found that clear pricing matters to consumers on automaker websites, so much so that it increases their purchase consideration.
Read More →
Black Book: Weekly Market Update
Used-vehicle market depreciation was the prevailing story in the wholesale market last week.
Read More →
Smaller Is Looking Better
A growing number of Americans in the market for a new vehicle are opting for more affordable options, not waiting for market stability to bite the bullet.
Read More →
U.S. EV Market Slowly Stabilizes
U.S. electric-vehicle interest is slowly stabilizing since a major dip in sales after last year's end of the federal EV tax credit, and hybrids remain the leading electrified power train.
Read More →
Global EV Market Entering New Phase
Automakers are making investments to lower battery costs and optimize production to meet changing consumer needs.
Read More →
Black Book Weekly Market Update
The holiday weekend, not surprisingly, put a drag on wholesale automotive activity last week, analysts observed.
Read More →
Auto Affordability in Context
Cox Automotive points out the complex circumstances that have led to eye-popping vehicle prices.
Read More →
Black Book: Weekly Market Update
Automotive auction inventory increased last week, giving choosy bidders even more leeway.
Read More →