LAS VEGAS – Organizers of Warranty Chain Management Summit (WCM) announced the second of three Pre-Conference Workshops available to all attendees that purchase an event pass for the 2021 event, "Key Strategies for Increasing Extended Warranty Attachment & Renewal Rates". WCM 2021 will take place Aug. 29 – Sept. 1 at the Bellagio Las Vegas.
Presented by Blumberg Advisory Group's Michael Blumbeg and PCMI's Mark Nagelvoort, this workshop will examine the strategies companies can pursue to increase extended warranty attachment and renewal rates. The workshop will identify and evaluate the critical success factors for selling extended warranties, as well as assess how various elements of the service marketing mix (e.g., pricing, portfolio, terms & conditions, etc.) and service delivery infrastructure help or hinder performance indicators.
Workshop participants will learn the best practices that stakeholders can implement to improve financial and operational performance associated with these KPIs. Benchmark data comparing industry average to best in class performance will also be presented, and case studies of how companies have achieved superior results in selling extended warranties.
Michael R. Blumberg, MBA is currently the president of Blumberg Advisory Group, Inc. and an expert on the the design, execution, management and coordination of Aftermarket Service operations within in a wide array of industry segments, including, but not limited to, building products, industrial automation, information technology, office automation, medical electronics, material handling equipment, consumer electronics, appliances, etc. Mr. Blumberg is an innovative business executive with an unequaled background in Aftermarket Services and Reverse Logistics. He is talented at analyzing current capabilities and market needs leading to the development of realistic strategies for business expansion into previously un-charted territory. He also excels at managing internal systems and processes so that they operate at an optimal level of productivity and efficiency and align toward the needs of the external market.
As president and CEO of PCMI, Mark Nagelvoort is a seasoned executive in the industry and has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.
“I’ve attended the WCM Conference in years past and look forward to participating in it again this year," said Blumberg. "The conference offers an excellent venue to learn and share best practices associated with all aspects of the warranty value chain, from claims administration to claims processing and everything in between, including compliance, finance, risk management, and service delivery, as well as the technology utilized to manage these functions.”
The WCM 2021 room block is available for reservations on the event website until Aug. 6 or when the block is full.
To inquire about sponsorship and exhibition opportunities, contact David Gesualdo via email or call 727-947-4027.