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News•by Staff•January 2, 2024

Ford Trumpets F-150 Sales

Says the truck lineup is still tops in the U.S., emphasizes its focus on nonelectric models.

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News•by Staff•December 29, 2023

Toyota and BYD Take the Lead

Demand in both North America and Europe have remained steady and aided Toyota in reaching record production and sales last month.

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Articles•December 29, 2023

OEM Execs Share Future Views of Auto Retail

Kerrigan Advisors’ survey of OEM executives uncovers their views on profitability, days’ supply, and the agency sales model.

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News•by Staff•December 29, 2023

Black Book: Weekly Market Report

Typically, the last week of the year is strong for retail sales, but this year with high interest rates and used vehicle prices on a steep downward decline so far this quarter, we will have to wait and see how the year finishes.

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Articles•December 27, 2023

How to Deliver Great, Not Just Good, Service

Customer loyalty is driven by accessibility, personalization, innovation, and connection.

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Articles•December 27, 2023

Why Onboarding Matters and Keys to Success

There is no “perfect” onboarding process, but there may be an improved version of onboarding that can exist for your organization as you develop how your time is spent when training new additions to your team.

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News•by Staff•December 22, 2023

Some EVs to Lose Tax Credit Status

Updated rules restrict eligibility due to materials sourced in countries the U.S. wants to distance from.

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News•by Staff•December 22, 2023

Dealer Service Business Down

November volume decreases as revenue balloons on inflation. Cox advises addressing consumer trust to avoid a free fall.

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News•by Staff•December 21, 2023

Millions of Hondas, Acuras Recalled

Fuel pump problem could lead to engine stalls, potentially causing crashes.

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News•by Staff•December 21, 2023

AEB Systems More Common But Could Be Better

Safety groups says many automakers now include such systems in most light vehicles.

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