P&A Providers & Administrators
MenuMENU
SearchSEARCH

Dealers and Automakers Have a New Tool: The iPad

June 14, 2010
3 min to read


The iPad, Apple's hot new tablet computer, has been on the market only since April. But already it has become a tool for dealers, automakers and at least one finance company, Automotive News reported.


Ohio Mercedes dealer Bernie Moreno was one of the iPad's early adopters.

Ad Loading...


The day the iPad reached stores, he had his daughter wait in line so he could be among the first buyers.


Moreno, president of Mercedes-Benz of North Olmsted, near Cleveland, started using the iPad in his dealership right away.


"The idea is: How can you use this to your advantage and improve your experience and separate your dealership from everybody else?" he said.


The device is thin, wireless and graphics-rich. Its display is large enough that sharing information on the screen is easier than with a smart phone. It costs $499 to $829.


Dealership employees can carry the device with them as they work with customers, instead of staying behind a desk.

Ad Loading...


For Moreno, the hand-held device has proved to be handy for checking in vehicles as they come off lease. The entire transaction can be handled right at the car, with the customer participating in the walk-around inspection.


Moreno is also one of 40 Mercedes dealers helping Mercedes-Benz Financial test an iPad app that launched last month. The app is a portable version of MB Advantage, an online system that dealers use for finance and insurance transactions, such as credit applications and vehicle-specific marketing programs.


Moreno was already using the iPad when he learned Mercedes-Benz Financial was working on the app.


The iPad app follows on the finance company's smart-phone app, which lets customers pay their bills using a mobile device.


"It's an opportunity for the dealer to integrate the sales and financing processes," said Andreas Hinrichs, vice president of marketing for Mercedes-Benz Financial. That eliminates the need to take customers away from the car and into a separate office to handle F&I matters, he said.

Ad Loading...


But the iPad also has value as a symbol, Moreno said. It shows customers that the dealership is not just high-end, it's cutting-edge.


"It sounds kind of corny, but it's pretty cool," Moreno said. "They're blown away by the iPad in the first place."


In Europe, Volkswagen AG has launched a digital customer magazine, called DAS, especially for the iPad. DAS is short for Digital Automotive Space.


At Hyundai, buyers of the Equus luxury sedan will get an iPad, rather than a traditional owner's manual, when the vehicle debuts this fall.


Hyundai Motor America CEO John Krafcik told reporters at the New York auto show: "Who reads a 300-page manual anyway? Instead, they'll have a gorgeous color touch screen, loaded with the manual electronically, as well as photos of the whole Hyundai lineup."

Ad Loading...


As of early June, Apple had sold more than 2 million iPads worldwide. Moreno said that even when the novelty wears off, the device will remain useful.


"You find more and more ways to use it," he said, and "you wonder how you ever did without it."

More Industry

Smiling man working on a new car in a Honda manufacturing plant
Industry•by Hannah Mitchell•November 10, 2026

Honda Embraces Hybrid Fever

The automaker plans a new Ohio factory, along with investments in existing U.S. and Canadian plants, to significantly boost hybrid production here.

Read More →
Magnifying glass emphasizing the words “Social and Search” with various social media platform logos surrounding it.
Industry•by Lauren Lawrence•November 10, 2026

Dealerships Must Show Up Where It Matters

How car buyers find your dealership has fundamentally changed. New evidence reveals the importance of your presence on social media, Google search, and large language models.

Read More →
Line of like-new vehicles in outdoor lot
Industry•by Hannah Mitchell•November 3, 2026

CPO Sales Could Take Off in the Right Conditions

A recent Cox Automotive consumer survey reveals the size of an undertapped market for the vehicle segment given affordability pressures.

Read More →
Ad Loading...
Small black toy car on top of a map.
Industry•by Lauren Lawrence•November 3, 2026

Global Consumer Trends Diverge

Price remains a top consideration for U.S. car buyers, and they are the most brand-loyal consumers to established automakers, according to a new survey.

Read More →
Two men and one woman standing in front of blue walled Chevrolet dealership entrance.
Industry•by Hannah Mitchell•October 27, 2026

Badger State Dealership Gets New Owner

The longtime southern Wisconsin store moved from one area auto group to another, keeping the business in Dairyland.

Read More →
Two hands, one handing off set of keys to the other.
Industry•by Lauren Lawrence•October 27, 2026

The Cycle of Negative Equity

Third-quarter data shows consumers still rolling over debt and stretching loan terms, raising their risk of remaining underwater.

Read More →
Ad Loading...
Orange electric vehicle charging station.
Industry•by Lauren Lawrence•October 20, 2026

Charger Network Growth Slows

Despite a projected increase in public EV chargers in 2026, charging infrastructure remains a top concern for consumers as the gap between the most and least EV-friendly places remains substantial.

Read More →
Fan of $100 bills atop a white envelope
Industry•by Hannah Mitchell•October 13, 2026

Lenders, Consumers Take on More Auto Loan Risk

September records loosened credit access the most in over a decade as buyers took advantage of the conditions to afford trading, though loan applications fell.

Read More →
Red type R Honda civic parked on road.
Industry•by Lauren Lawrence•October 13, 2026

Next-Gen Hybrids in Sight

Dealerships can expect to see revamped hybrids from Honda next year as the company rolls out a new system and model lineup.

Read More →
Ad Loading...
Dodge ram emblem on orange vehicle exterior
Industry•by Hannah Mitchell•October 6, 2026

Gem State Stores Change Hands

A larger auto group founded in the industry’s early years sold two franchises to a neighbor group that's on a growth spurt.

Read More →